Refund Policy

Effective Date: May 07, 2025

At WinSelluma, we strive to provide our customers with quality products and a positive shopping experience. However, we understand that there may be times when you need to request a refund. Please read our refund policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

- The request for a refund must be made within 30 days of the purchase date.

- The product must be unused, undamaged, and in its original packaging.

- Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Gift cards
Downloadable software products
Products marked as final sale

3. Requesting a Refund

To initiate a refund, please follow these steps:

1. Email our customer service team at support@winselluma.com or call us at [insert phone number].

2. Provide your order number and details regarding the item you wish to return.

3. Follow the instructions provided by our customer service representative for returning the item.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original payment method.

5. Shipping Costs

Shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

6. Contact Information

For any questions regarding our refund policy or to initiate a refund, please contact us at:

WinSelluma

438 San Luis Coastal Rd San Luis, Batangas

Email: info@winselluma.com

Phone: (+043)743-7815-095

7. Policy Changes

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on our website, and your continued use of our services after changes are made will constitute your acceptance of the revised policy.

Thank you for shopping with WinSelluma! We appreciate your business.